delivery & returns

6. Returns
6.1. You may return any product in its original condition for a full refund or exchange within 30 working days of delivery. ‘Original condition’ means that there are no scratches or marks on the product and the ‘products’ packaging has not been opened or damaged.
6.2. Please email us at info@thisworks.com if you would like to return any products bought from thisworks.com.
6.3. Please see clause 3 of our general terms and conditions for more information on returning your ordered Products to us.
6.4. Please enclose the following details with your returned products:
Your Name
Your Address
Order Number
Reason for return/exchange
6.5 For all countries other than the United States, please send your returned products to:

This Works / ILG
Unit 2, Space Gatwick 
Faraday Way
CRAWLEY
RH10 9BJ

Customers from the United States should send their returned products to:

This Works
1090 King Georges Post Road, Suite 505
Edison, NJ, 08837

6.6.  For our UK customers we offer a free returns service where you must contact our customer care team to obtain a free returns label. For all other countries you must arrange for - and pay the costs - of returning the products to us. Please ensure that the package is wrapped securely - and for your protection we recommend that you use a recorded delivery services, as we cannot accept liability for goods lost in transit.
6.7. If you are a non-UK customer and are returning a faulty or damaged product(s), we will refund the cost of returning your order provided that you supply us with a delivery receipt.
6.8. Products purchased as a set can only be returned as a complete set, not as individual items.
6.9. Refunds for products given as a gift can only be given to the original purchaser.
6.10. Price Promise: At This Works we pride ourselves on our customer service and strive to set the benchmark high, to ensure that your experience with us is second to none. Therefore, if you find one of our products cheaper elsewhere online, we will be happy to honour that price in line with the terms and conditions set out below.
- Prices will be matched if they are current and verifiable at the point of contact. Verification may be requested in the form of a dated photograph, screen shot or web URL if our team are not able to trace the original source.
- This price match cannot be used in conjunction with a This Works discount code nor gift voucher, nor will we match a price where a discount code or gift voucher has been used on a 3rd party website.
- We are sorry to say that we cannot honour prices that result in products selling at a loss; i.e. less than our own cost price.
6.11. Money back guarantee: We are really proud of our products and we are confident that you will love them, as we do. However, we appreciate that from time to time this may not be the case. Therefore we offer a 30-day quality guarantee, whereby you may return any product to us for a replacement or full refund. All that we ask is for your original proof of purchase from ThisWorks.com, as we cannot apply this policy to products purchased from third party retailers. This guarantee excludes shipping costs.